Frequently Asked Questions
Everything you need to know to build your dream home.
How long does shipping take for heavy machinery?
Standard shipping for power tools and small equipment takes 3-5 business days. For heavy machinery or oversized freight, delivery typically ranges from 7-14 business days depending on your location.
What is your return policy for used tools?
We offer a 30-day money-back guarantee on all items. Tools must be returned in their original packaging; however, if a tool is defective after use, it is covered under our comprehensive 1-year manufacturer warranty.
Do you offer bulk discounts for contractors?
Yes, Tool Nirvana provides exclusive pricing for licensed contractors and bulk orders. Please contact our Pro-Services team with your business credentials to set up a trade account.
Are the power tools sold on your site compatible with international voltages?
Most of our inventory is designed for standard North American 110-120V outlets. We recommend checking the product specifications for 'Dual Voltage' labels or using a certified transformer for international use.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your status directly through your Tool Nirvana account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna and Affirm for larger equipment purchases.